Privacy policy of Aldex Sp. z O.O. manufacturers website and Artera.pl e-shop: The application collects certain personal data from its users. The administrator and owner of the data ALDEX Dyderscy Sp. z O.O., 42-217 Częstochowa, ul. Dąbkowskiego 40, e-mail: aldex@aldex.com.pl, kontakt@artera.pl.

Duration of data storage: Data is kept for the period necessary to provide the service requested by the User, or for the period specified by the purposes described herein. The User may always ask the Data Controller to suspend or delete the data. Data types collected among the types of personal data that this application collects, either by itself or through third parties, are: Cookies, Usage Data, Email, First Name, Last Name, Phone Number, Geographic Location, Miscellaneous Data Types. Other collected Personal Data may be described in other sections of this privacy policy or contextually, through dedicated text displayed at data collection. Personal Data may be either freely provided by the User or automatically collected when using this Application. Any use of cookies – or other monitoring tools – by this Application or by owners of third-party services used by this Application, unless otherwise noted, is for the purpose of identifying Users and remembering their preferences, for the sole purpose of providing the services requested by the User. Failure to provide certain Personal Data may prevent the Application from providing services. The User is responsible for the Personal Data of third parties published or shared by this Application and declares the right to communicate with or broadcast to them, releasing the Data Administrator from any liability.

Place: Data is processed at the offices of the Data Controller and at other places related to the processing of the website. For more information, please contact the Data Controller.

Processing methods: The Data Controller processes Users’ Data properly and takes appropriate security measures to protect against unauthorized access, disclosure, modification or unauthorized destruction of data. Data processing is carried out using computers and/or IT tools, in accordance with organizational procedures and methods strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the data may be accessible to certain types of persons responsible for the operations of the site (administration, sales, marketing, legal system, system administration) or external entities (such as technical service providers, letter carriers, hosting providers, IT companies, communication agencies) appointed, if necessary, Data Processors by the Owner. A current list of these parties can be obtained from the Data Controller at any time.

Use of collected data: User data is collected to enable the Application to provide services, as well as for the following purposes: Analytics, Social features, Location-based interactions, Interactions with external social networks and platforms, Commenting on content, Contacting the User, Processing payments, Registration and authentication, Remarketing and behavioral targeting, Displaying content from external platforms. The Personal Data used for each purpose is described in the individual sections of this document.

Additional information on data collection and processing: Legal actions: The User’s Personal Data may be used for legal purposes by the Data Controller, in court, or in actions leading to possible legal actions resulting from the misuse of this Application or related services. The User should be aware that the Data Controller may be required to disclose Personal Data at the request of authorities.

Additional Information about User’s Personal Data: In addition to the information contained in this Privacy Policy, this Application may provide you with additional and contextual information regarding specific services or the collection and processing of Personal Data upon request.

Information not included in this policy: For more details regarding the collection or processing of Personal Data, please contact the Data Controller at any time. Contact information can be found at the beginning of this document.

Users’ rights: Users have the right, at any time, to find out whether their Personal Data has been stored and to consult with the Data Controller to find out its content and origin, to verify its accuracy or to request that it be supplemented, canceled, updated or corrected, or to convert it to anonymous form or to block any data stored in violation of the law, and to object to its use for any legitimate reason. Requests should be sent to the Data Controller using the contact information provided at the beginning of this document. This Application does not support “Do Not Track” requests. To determine whether any of the third party services support “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy: The Data Controller reserves the right to make changes to this privacy policy at any time by notifying its Users on this page. Users are advised to check this page frequently, noting the date of last modification listed at the bottom. If a User objects to any of the policy changes, the User must stop using this Application and may request that the Data Controller delete the Personal Information. Unless otherwise noted, the then-current privacy policy applies to all Users’ Personal Data held by the Data Administrator.

Legal definitions and references:

• Personal Information (or Data): Any information concerning an individual, legal entity, institution or association that is or can be identified, even indirectly, by reference to any other information, including a personal identification number.
• Usage Data: Information collected automatically from this Application (or third-party services used in this Application), which may include: IP addresses or domain names of the computers used by Users who use this Application, URI (Uniform Resource Identifier) addresses, the time of requests, the methods used to send the request to the server, the size of the file received in response, the numerical code indicating the status of the server response (success, error, etc.), the country of origin, the characteristics of the browser and the operating system used by the User. ), country of origin, characteristics of the browser and operating system used by the User, various visit data (e.g., time spent on each page of the Application) and details about the path the User took in the Application, with specific reference to the sequence of pages the User visited, and other parameters relating to the operating system of the User’s device and/or IT environment.
• User: A person using this application who must overlap with or have the permission of the Data Subject to whom the Personal Data relates.
• Data Subject: The legal or natural person to whom the Personal Data relates.
• Data Processor (or Data Supervisor): An individual, legal entity, public administration or other body, association or organization authorized by the Data Controller to process Personal Data in accordance with this Privacy Policy.
• Data Controller (or Owner): An individual, legal entity, public administration or other body, association or legal organization, including jointly with another Data Controller, to make decisions regarding the purposes and methods of processing Personal Data and the measures used, including security measures regarding the operation and use of the application. The Data Controller is the owner of this application, unless otherwise indicated.
• This Application: the hardware or software tool through which your Personal Data is collected.
• Cookie: A small piece of data stored on a User’s device.
• Legal Information: Information for users in Europe: This Privacy Policy has been prepared to fulfill the obligations under Article 10 of EC Directive 95/46/EC, and in accordance with the provisions of Directive 2002/58/EC, as amended by Directive 2009/136/EC, on cookies. This privacy policy applies only to this Application.

According to the Act of February 04, 1994. “On Copyright and Related Rights” we would like to inform you that all contents, descriptions, logos and photos published on the manufacturer’s website www.aldex.com.pl and www.artera.pl e-shop are the property of Aldex Sp. z O.O. based in Częstochowa.

Copying, processing, sharing and using without the permission of Aldex Sp. z O.O. is prohibited.

Aldex Sp. z O.O. agrees to use, free of charge, the materials provided to its distributors with its commercial offer. Other entities interested in further distribution of the above mentioned data are requested to contact us by e-mail: aldex@aldex.com.pl lub kontakt@artera.pl.

1. The basis and scope of the Seller’s liability to the Customer if the sold Goods have a physical or legal defect (warranty) are defined by generally applicable laws, in particular the Act of April 23, 1964 Civil Code;
2. The Seller is obliged to provide the Customer with Goods free of any defects;
3. In case of Goods described as used or defective, the Seller is obliged to provide the Customer with Goods consistent with the description on the website of the Online Shop, including, in particular, Goods free from defects other than those indicated in the description of the Goods, of which the Customer was informed before making the purchase;
4. In case of Goods marked on the pages of the Online Shop as used or defective, next to which there is a detailed description of the Goods along with a description of the defects of these Goods, the Seller is relieved from liability under the warranty if the Buyer knew about the defect at the time of concluding the contract;
5. In case of Goods marked as used on the pages of the Online Shop, the Seller’s liability is limited to a period of 1 year from the date of delivery of the item to the Buyer;
6. A complaint may be lodged by the Customer in writing to the address of the Seller’s registered office or in electronic form via e-mail to aldex@aldex.com.pl or kontakt@artera.pl;
7. It is recommended that the Customer provide in the description of the complaint: information and circumstances relating to the subject of the complaint, in particular the type and date of occurrence of the defect, the request for a method of bringing the Goods into conformity with the sales contract or a statement of price reduction or withdrawal from the sales contract, as well as contact details of the complainant;
8. The Seller shall respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. If the Customer, who is a consumer, has demanded replacement of the item or removal of the defect, or has made a statement on price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this demand within 14 calendar days, it is considered that the Seller has recognized the demand as justified;
9. The seller covers the cost of collecting the claimed Goods from the Customer.

• Detailed information on the possibility for a customer who is a consumer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, is available on the website of the Office of Competition and Consumer Protection.
• There is also a contact point at the President of the Office of Competition and Consumer Protection, whose task is, among other things, to provide assistance to consumers in matters concerning out-of-court settlement of consumer disputes.
• The consumer has the following examples of out-of-court means of complaint handling and redress:

1. request for dispute resolution to a permanent amicable consumer court;
2. an application for out-of-court dispute resolution to the provincial inspector of the Commercial Inspection;
3. through the Vendor;
4. with the help of a consumer rights ombudsman or a social organization whose statutory tasks include consumer protection.

• An online system for resolving disputes between consumers and traders at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court resolution of disputes regarding contractual obligations arising from an online sales contract or service contract.

1. A customer who is a consumer who has concluded a contract at a distance may withdraw from this contract within 14 calendar days without stating a reason and without incurring costs. To meet the deadline it is sufficient to send the statement before its expiration.
2. Declaration of withdrawal from the contract may be submitted, in particular, in writing to the address of the registered office of the Seller, in electronic form via e-mail to: aldex@aldex.com.pl or kontakt@artera.pl.
3. A sample of withdrawal form is available on www.artera.pl. The use of the form is not mandatory.
4. The period for withdrawal from the contract begins from the taking of possession of the Goods by the Customer who is a consumer or a third party other than a carrier designated by him. In the case of a contract that includes multiple Goods that are delivered separately, in batches or in parts – from taking possession of the last Good, batch or part. In case of regular delivery of Goods for a fixed period of time – from taking possession of the first of the Goods.
5. In case of withdrawal from a remote contract, the contract is considered not concluded.
6. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the statement of the Customer who is a consumer about withdrawal from the contract, return to him all payments made by him, including the costs of delivery of the Goods (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest ordinary method of delivery available in the Online Store). The Seller shall refund the payment using the same method of payment used by the Customer who is a consumer, unless he or she has expressly agreed to a different method of refund that does not involve any costs for him or her. If the Seller has not offered to collect the Goods from the Consumer Customer itself, the Seller may withhold reimbursement of payments received from the Consumer Customer until it receives the Goods back or the Consumer Customer provides proof of return, whichever event occurs first.
7. The Customer, who is a consumer, is obliged to return the Goods to the Seller immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, or hand them over to a person authorized by the Seller for collection, unless the Seller offered to collect the Goods himself. To meet the deadline it is sufficient to return the Goods before its expiration. The Customer may return the Goods to the Seller’s registered address.
8. The customer who is a consumer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
9. If the Customer who is a consumer has chosen a method of delivery of the Goods other than the cheapest ordinary method of delivery available in the Online Store, the Seller shall not be obliged to reimburse him for the additional costs incurred by him.
10. The Customer who is a consumer shall bear the direct costs of returning the Goods.